Data Deletion Request Instructions from HCVM SDN BHD

HCVM SDN BHD operates the mysmartshop.com.my website, which provides the SERVICE.

At SMARTSHOP, we value your privacy and are committed to maintaining the security of your personal information. If you wish to have your data deleted from our system, we have established a process to facilitate this request. Please carefully follow the instructions outlined below to initiate the data deletion process.

Data Deletion Request Process

Step 1: Verification of Identity

To ensure the security of your data, we require you to verify your identity before proceeding with the data deletion request. Please provide the following information:

  • Full Name:
  • Email Address associated with your account:
  • Username or Customer ID (if applicable):
  • Additional information that can help us verify your identity:

Step 2: Submission of Data Deletion Request

Once your identity is verified, you can submit a data deletion request. Specify the metadata or criteria based on which you want your data to be deleted. For example, you may request the deletion of data associated with a specific order ID, transaction reference, or any other relevant metadata.

Step 3: Processing of Data Deletion Request

Upon receiving your request, our team will review it and initiate the data deletion process. Please note that certain data may be retained for legal or operational reasons, but we will make reasonable efforts to comply with your request.

Step 4: Confirmation of Data Deletion

Once the data deletion process is complete, you will receive a confirmation email at the provided email address. This email will confirm the successful deletion of the specified data.

Contact Information

If you have any questions or concerns regarding the data deletion process, or if you need assistance, please do not hesitate to contact our Privacy Team using the following contact information:

  • Email: mysmartshoptv@gmail.com
  • Phone: +6017 246 0035

Additional Information

  • Retention Periods: Please be aware that certain data may be subject to retention periods required by law or necessary for legitimate business purposes.
  • Third-Party Services: If you have used third-party services linked to your account, you may need to contact those services separately for data deletion.

Thank you for your understanding and cooperation. We are committed to protecting your privacy and handling your data with the utmost care.

[Your SmartShop Website Name] [Your Company Name] [Date]